Shipping policy

Welcome to Ecometra. We are committed to delivering your orders quickly and safely across India.

📦 Shipping Coverage

We currently ship all over India.

🚀 Free Shipping

We offer FREE SHIPPING on all orders across India.
There are no hidden delivery charges.

⏳ Delivery Time

Orders are delivered within 5–7 business days from the date of confirmation.

Delivery timeline may vary slightly depending on:

  • Your location

  • Public holidays

  • High-demand periods

You will receive a tracking link once your order is shipped.

💵 Cash on Delivery (COD)

We provide Cash on Delivery (COD) for your convenience.

You can pay in cash at the time of delivery.

Please ensure someone is available to receive the order at the delivery address.

🔄 Order Processing

  • Orders are processed within 24–48 hours.

  • Once shipped, you will receive a tracking notification via SMS/Email.

🔁 7-Day Easy Return Policy

We offer a 7-Day Easy Return from the date of delivery.

You can request a return if:

  • You received a damaged product

  • You received the wrong product

  • The product is defective

Return Conditions:

  • Product must be unused

  • Must be in original packaging

  • Return request must be raised within 7 days of delivery

Once approved:

  • Pickup will be arranged (where serviceable)

  • Refund will be processed within 5–7 business days

❗ Non-Returnable Items

For hygiene and safety reasons, certain health or personal care items may not be eligible for return if opened or used.

📞 Contact Us

For any shipping or return queries, contact us at:

📧 Email: support@ecometra.store

Thank you for shopping with Ecometra

Shop Smart. Shop Ecometra.